Chapter 11, 12 & 13 ! Leaders in small group; Workplace communication & issue

Small Group

There are various roles to play in a small group and below is the 12 roles that is inherent in group tasks:

1. Initiator
2. Information seeker
3. Opinion seeker
4. Information giver
5. Opinion giver
6. Elaborator
7. Coordinator
8. Orienter
9. Evaluator
10. Energizer
11. Procedural technician
12. Recorder

However, sometime you need to build the relationship in the group, so below are 7 roles to play in process of group building and maintenance roles:

1. Encourager
2. Harmonizer
3. Compromiser
4. Gatekeeper
5. Standard setter
6. Observer
7. Follower

At the end of the day, every individual will perform their roles as well and you need to identify which one of these people are in your group, there are 8 roles in the group:

1. Aggressor
2. Blocker
3. Recognition seeker
4. Self-confessor
5. Playboy/girl
6. Dominator
7. Help seeker
8. Special interested pleader
9. 
   

Now, how do we ensure a group has good or effective interaction and contribute efficiently?

First, do interaction process analysis by allowing group member to be quantiatively scored in different qualitative areas.

Second, ensure effective member participation by emphasize team work, avoid attacking others, be open-minded to criticism, allow time for understanding and discourage 'groupthink'.

Besides, every groups must have a leader to lead and guide group members, a leader must be able to:

1. Be ready
2. Activate the group Agenda
3. Encourage group interaction
4. Empower group member
5. Maintain effective interaction
6. Keep member on track 
7. Ensure member satisfaction and welfare
8. Evaluate effectively
9. Manage conflict

Organizational Communication 

What is organization? 

Organization is a group of people gathered with the same purpose of working together to achieve an collective and compatible goal

Why organization is important ?

Because it creates jobs/employment adapting to a converging world, influence/power of majority.

An organization’s characteristics is divided into 4 :

1.Rules & regulations

2.Division of labor

3.A system of reward and consequences

4.‘cultural’ values and beliefs

                           How to be an effective employee?

1.Be impressive – appropriate dressing, grooming is essential in any organization.

2.Be positive – the world is a cruel place, but it is also a very forgetful and forgiving place

3.Be culturally sensitive – especially if you are working in cross cultural/international environment.

4.Be respectful & open – because nobody likes rude and unfriendly people.

5.Be interested – because the last thing you want people to think of you is “does he/ she want the job or not?”

Communication within the organization can be divided into formal and informal categories:

Formal :

1.Upward – from lower level employees to higher level employees; for example : executive to manager

2.Downward – from higher level employees to lower level employees : for example : managers to executives

3.Lateral – same level; from managers to managers, executive to executives.

Informal:

            Grapevine/pipeline – no hierarchy and no authoritative intention/action.

            For example: rumors, gossips

            Grapevine communication is an indication that the topic of matter is:

   –Unproven

   –sensitive

Communication has different format in small group :

1.Circle – everyone is communicating with one another

2.Wheel – everyone communicates towards a central receiver

3.Y – a split in one or more area in the communication chain.

4.Chain – ‘pass – along’ communication

5.All channel – everybody talks to one another with no hierarchy and authority level.

However, it's important to remain ethical and maintain when it comes to information, gender issue, bullying and netrwork.

What is conflict?

Conflict is argument or problems that arose because of an extreme in opinions or beliefs between one.

There are 2 types of conflict:

1.Intrapersonal conflict :

–When you have problems with yourself.

–“why am I not good enough to get the promotion”

2.Interpersonal conflict :

–Conflict with others in the organization, but usually through :

•Online channels – emails, messages etc

•Verbal message – insults, words, texts

There are 3 principle of conflict:

1.Conflict can center on content and relationship issues

2.Conflict can be negative or positive

3.Conflict take place in a context

Stage of conflict management:

1.Define the conflict

2.Establish criteria

3.Identify the possible solutions

4.Evaluate solutions

5.Select the best solutions

6.Test and evaluate solution

CONFLICT MANAGEMENT STRATEGIES:

1. Win-lose & Win-win strategy

2. Avoidance and active fighting

3. Force and talk

4. Blame and empathy

5. Gunny sacking and present focus

6. Manipulating and Spontaneity

Video Presentation!

In the same week that we did the mini presentation, we had a video presentation as well.
We presented our video on Saturday which is 29/3/2014.

This video is based on the topic given by the lecturer.
Our topic for this video is Intrapersonal.

During the filming process of the video, it was hilarious and there is a great sense of humor in it.
We hope everyone will enjoy it!

For those who did not get to watch our video on that day, you can watch it here!

Quiz..... and Mini presentation!

Today we had a quiz which consists of questions from Chapter 8 and 9.
It was only True or False questions.
To be honest the quiz wasn't hard if we did study........



Besides, this week we were required to do a mini presentation.
The mini presentation is the subtopic of a few chapters.

Our group's subtopic was Member Participation from Chapter 11.

This mini presentation was on Thursday  which is March 27 2014.

Chapter 10 - Small Group Communication

Everyday when we go to university we will gather and talk to our friends.No matter where we go the small group communication always occur.

For example, every time in class we will sit in group and discuss about random topics and then we go for lunch together.

Our group members Pui Yee, Yin Nee and Joanna are baking.
During the baking process, the small group communication occurred.

Small group is formed when :

• there is a common purpose like doing a project
• one person has to depend on another or to complement each other
• there are certain rules in small group.
• the feeling of being belong to a larger group of common liking and beliefs.

Small group is also considered as TEAM

• Specific purpose - to complete task or solve problems
• Clearly defined roles - must have a leader and members should cooperate
• Goal directed - achieving common goals
• Content focused - not easily distracted

Team can be Face-to-Face or in virtual world like video conference.

There are five stages in small group.

Small group formats

• Round table
  

• The panel

• The symposium

Power in small group

• Legitimate
• Referent
• Reward
• Coercive
• Expert
• Information

Types of small groups

• Idea-generation group
• Personal growth group
• Information-sharing group
• Problem-solving group

Six Critical Thinking Hat

Chapter 9 Friends, Lovers and Families

Major topics of this chapter

1. Friendship
2. Romantic relationship
3. Families

What is friendship ?

Friendship is an interpersonal relationship and must be mutually productive. It also characterized by mutual positive regard (you like me, i like you). There are three types of friendship--- first is the friendship of reciprocity, second is the friendship of receptivity and last is the friendship of association.Friendship is very important in our life. We share, we care, and do many crazy things together. Cherish everyone that appear in your life. These are some pictures that i took with my friends

Stay overnight at joh yee's house

BBQ night <3

During assignment, lets take a selfie first

 

Accompany Alan to buy iPhone,but don't know why we are hyper than the owner xD

Romantic Relationship

The figure below shows the types of love

• Eros--erotic, sensual, desire, lust
• Ludus--excitement' fun, entertainment
• Storge--peaceful and slow 
• Pragma--practical and traditional
• Mania--extremist of opposites
• Agape--unconditional love 

 

Families

Each family has their own uniqueness and characteristics, but they do normally follow a certain set of rules and criteria, such as : defined roles, recognition of responsibilities, shared history and future, shared living space. There are three types of family which is traditional couples, independent couples and separate couples. I think everyone loves their family. 

Group Consultation

Sir Anwari wasn't feeling well today. So Sir decided to do a group counsultation hour. Every group is allowed to ask any questions. So our group came out with all sort of questions about the video assignment and we even asked for a little bits of tips for final exam. Teeheeee~






Although Sir Anwari wasn't feeling well, he still pushed himself to attend the class for US! A big big respect to Sir Anwari! and be thankful my friend!
Take care Sir!!

Chapter 8 Interpersonal Relationships Stages and Theories

On Tuesday , Sir asked us to do our own notes for this chapter and two marks will be given for out effort

Major topics that covered in this chapter

• Relationship Stages
• Relationship Theories
• The Dark Side of Interpersonal Relationships

Relationship Stages 

 

• Contact
•  First stage- where people become aware of one another's existence, perceptual (sight, smell, taste, hear, touch) and interactional contact (first point of contact) take place

• Involvement
• Second stage- people have tighter bonds and engagements with one another, testing and intensifying (amount of times or commitments you committed to one another, eg : dating, appointments ) take place

• Intimacy
• Third stage- people have deep and committed relationship with one another and relationships grow stronger, interpersonal commitment (private commitment) and social bonding(announcing to others) take place 

• Deterioration
• Fourth stage- communication factors such as temporal, cultural or societal context weakens the bond with one another, intrapersonal and interpersonal dissatisfactions become apparent

• Repair
• Fifth stage- try to work things out, intrapersonal(consider changing ourselves behaviors or perhaps changing our expectations of our partner) and interpersonal(talk and discuss about the problems) repair take place

• Dissolution 
• Sixth stage- bonds are broken or returned back to a platonic, interpersonal(you may not see each other anymore) and social separation(avoidance of each other and a return to being "single" , eg: divorce) take place

Relationship Theories

 Attraction Theory
 -similarity
-proximity
-reinforcement
-physical attractiveness and personality

Relationship Rules Theory
-friendship rules
-romantic rules
-family rules
-workplace rules

Relationship Dialectics Theory
-the tension between closedness and openness
-the tension between autonomy and connection
-the tension between novelty and predictability

Social Penetration Theory 

Social Exchange Theory
-individuals form relationships with one another based on whether or not it would bring benefit to them (Rewards > Costs)

Equity Theory
-forming professional relationships (Rewards = Costs)

 The Dark Side of Interpersonal Relationships

Jealousy

• Cognitive Jealousy
• Emotional Jealousy
• Behavioral Jealousy

The lecturer also gave us some suggestions for the video. He discuss with us and also teach us how to record the video that the topic have chosen by ourselves. Thank you sir and rest well :)
P/S : Sir get sick by this week