Chapter 7 Interpersonal Communication

What is Interpersonal Communication

Interpersonal communication is exchange of information between two or more people. It is also an area of study.Related skills are learned and can be improved. During interpersonal communication there is message sending and message receiving. This can be conducted using both direct and indirect methods. Successful interpersonal communication is when the message senders and the message receivers understand the message.The essence of interpersonal communication is through conversations and dialogues.

The Conversation Process 

• Opening
• Feedforward
• Business
• Feedback
• Closing

Principles of Conversations 

Principles of Turn-Taking

• an active exchange of roles between speakers and listeners,the exchanges of cues is called conversational turns 
• Speaker Cues
• Turn-maintaining Cues
• Turn-yielding Cues
• Listener Cues
• Turn-requesting Cues
• Turn-denying Cues

 Principles of Dialogue

• where two person share messages to one another
• indicates an interaction rather than just a conversation
• example : two friends talking about common interest

Principles of Immediacy and Flexibility

• effective communication  and conversation requires both parties to take into consideration the relationship and intimacy of one another.
• adjusting to the environment and the context

Immediacy : creation of closeness , a sense of togetherness, of oneness between speaker and listener 



Flexibility :

1.  imagine that you are in specific situation
2. consider the course of action identified
3. estimate how much this choice would be similar to the choice you will make in the same situation

Everyday Conversations 

• Small Talk
•  slowly introduce ourselves into a bigger issue or message

• Excuses and Apologies
• Excuses : maintain a fair stand of your excuses- do not lie and do not be too extreme
• Apologies : maintain an open position  and apologize if u are at fault- say it like u mean it

• Complimenting
• Qualified : praises that really justify the words
• Unqualified : praises that is used to just pass on the impression or to mask certain behaviors and intention 

• Advice

• Explore options
• Expert advices/second opinion
• Delay decision